UCX London 2024 ExCeL London, London

UC EXPO (UCX) brings together creative minds and technology practitioners with the tools needed for enabling high-performing, collaborative teams whilst enhancing colleague and customer experiences across today’s organisations. The event showcases the technology, solutions and strategies across UC, cloud and collaboration tools; video and AV; customer contact centre; and UC security; whilst uncovering the impact, threat and opportunity of AI.

Over 2 days, inspiring leaders and technical experts from the likes of E.ON, Lloyds, DWP, John Lewis and BT take to the stage. Expect case studies, panels, demos, workshops and roundtables on how to:

– Foster community and collaboration through workspace design and tooling
– Optimise your UC and AV tool stack and reduce tech debt for cost reduction and sustainability
– Wrap change management and training around UC rollouts for maximum usage and ROI
– Leverage AI and analytics tools to measure adoption and usage
– Embed security to mitigate risks from remote/hybrid workers
– Navigate the latest Microsoft roadmaps with a focus on Copilot licensing, distribution and cost management
– Balance AI and human agents to maintain personalised customer interactions
– Build a total experience strategy to benefit both agents and customers
– Streamline IT service management for improved quality and reliability